Articles from IntelePeer

IntelePeer, the leading end-to-end conversational AI platform provider, is now an authorized integration vendor in the Henry Schein One API Exchange, allowing dental practice teams to easily use IntelePeer’s SmartAgent and SmartOffice solutions. Offering highly personalized and timely patient interactions, these solutions utilize reliable, scalable AI agents that automate inbound and outbound patient calls and provide self-service options, guaranteeing efficient resolution of inquiries around the clock.

IntelePeer, the industry’s only end-to-end conversational AI platform, is delivering to leading healthcare organizations tangible business results that provide a better patient experience, increase revenues, and improved net margins. Enabling organizations to break even in six months or less followed by a significant improvement in operating margins via the deployment of dozens of use-cases, these companies are using IntelePeer to automate appointment management, new patient on-boarding, revenue cycle management, question and answer responses, and more.

IntelePeer, a leading full-stack conversational AI platform provider, today reported a record-setting fiscal year 2024. In addition to AI-related annual recurring revenue (ARR) growing by more than 40% last year, the company’s bookings grew by 82%, with 90% of those bookings for AI solutions. In addition, the company’s subscription-based business grew approximately 45%.

IntelePeer, a leading conversational AI platform provider, has partnered with Marquette University School of Dentistry, Wisconsin’s only dental school, to deploy IntelePeer’s SmartOffice solution. Powered by the latest in Generative AI technology, SmartOffice will automate and offer self-serve options for inbound and outbound patient calls, giving patients peace of mind knowing their inquiries will be handled and resolved quickly and efficiently while ensuring maximum operatory occupancy which is critical for student practice in a patient-centered environment.

IntelePeer, the industry’s only full-stack conversational AI platform, is pleased to announce its recognition as a winner in the prestigious 2025 BIG Innovation Awards, presented by the Business Intelligence Group. The honor highlights the company’s AI Hub and SmartAgent and SmartOffice solutions that are making a transformative impact for clients in such industries as Healthcare, FinServ, and Retail.

IntelePeer, a leading provider of AI-driven communication automation solutions, is pleased to announce the appointment of Arnaud Kraaijvanger to the position of Chief Marketing Officer (CMO). A performance-driven B2B SaaS executive with extensive experience in strategic planning, execution, and organizational development across all marketing functions, Arnaud will oversee IntelePeer’s marketing strategy to facilitate continued growth and brand evolution.

IntelePeer, a leading provider of AI-powered communications automation solutions, has partnered with 42 North Dental, a leading dental service organization based in the Boston area that supports 38 practice brands and 100+ locations. As part of the partnership, 42 North Dental will deploy IntelePeer’s SmartOffice solution, powered by the latest in Generative AI technology, throughout its practices to automate and offer self-serve options for inbound and outbound customer calls, giving patients peace of mind knowing their inquiries will be handled and resolved quickly and efficiently.

IntelePeer, a leading AI-powered Communications Automation provider, has today announced the availability of its SmartAgent and SmartOffice solutions, powered by the latest in generative AI technology, in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. IntelePeer customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management.

IntelePeer, a leading provider of AI-driven communication automation solutions, is pleased to announce the appointment of Brandon Nott as Chief Product Officer (CPO). Nott joins IntelePeer with an impressive track record in developing transformative B2B SaaS products and overseeing the successful launch of AI and customer experience (CX) solutions. With extensive experience in product strategy, engineering, and customer success, Nott will play a pivotal role in expanding IntelePeer’s product portfolio and market impact.

IntelePeer, a leading AI-powered Communications Automation provider, today announced its partnership with Pindrop, a global leader in voice authentication and security. Through the partnership, Pindrop® Passport and Pindrop® Protect are now available via IntelePeer’s AI-powered solutions. With the Pindrop integration, contact centers receive the intelligence needed to quickly authenticate callers which enables the automation of more complex customer interactions.

IntelePeer, a leading AI-powered communications automation platform provider, has signed a new, 8-figure generative AI agent deal with a Fortune 100 FinTech company. With a goal of improving the overall customer experience (CX) as well as reducing its contact center labor costs, the company is using AI agents to realize a savings of approximately $3 - $6 for each call fully self-served by IntelePeer’s SmartAgent while taking automation rates to more than 70%, resulting in over 10X the Return on Investment (ROI). Results to date include:

IntelePeer, a leading AI-powered Communications Automation provider, today announced the completion of $140 million in new growth funding and debt financing. This strategic growth investment was co-led by Savant Growth LLC and VantagePoint Capital Partners with support from Savant limited partners including Coller Capital, Hollyport Capital, Manulife Investment Management and Achmea. Vector Capital, through its newly formed direct credit strategy, Vector Velocity, led the debt financing. Stifel, Nicolaus & Company, Inc. served as financial advisor to IntelePeer. The new financing allows for the continued execution of IntelePeer’s vision to reinvent the contact center and reimagine the customer experience through AI and automation.

IntelePeer, a leading AI-powered Communications Automation Platform provider, introduces SmartCommunicator for Microsoft Teams bringing customer-specific AI and automation to front office and other enterprise workers communicating and collaborating within the Teams environment. A new module available with the company’s SmartOffice and SmartWorker solutions, SmartCommunicator delivers IntelePeer’s award-winning platform to Teams users and allows for intelligent presence and skill-based routing for any incoming customer interaction, including text, email, and voice communications using individual or shared inboxes. SmartCommunicator is available through the Microsoft Teams Marketplace.

IntelePeer, a leading Communications Automation Platform provider, announced today that CRN®, a brand of The Channel Company, has named Keli Davis, Vice President of Strategic Partnerships, to the Women of the Channel list for 2024 for the fourth consecutive year. Every year, CRN recognizes women from vendor, distributor and solution provider organizations whose expertise and vision are leaving a noticeable and commendable mark on the technology industry.

IntelePeer, a leading AI-powered communications automation platform provider, announced today that TMC, a global, integrated media company, has named SmartAgent a 2024 CUSTOMER Product of the Year Award winner.

IntelePeer, a leading AI-powered Communications Automation Platform provider, has integrated with Microsoft Azure OpenAI Service to embed OpenAI GPT into the company’s Communications Automation Platform and Intelligent Virtual Assistant (IVA), SmartAgent™. With this integration, IntelePeer is delivering advanced solutions to fully automate customer interactions and improve operational efficiencies for businesses while creating a faster and easier customer experience.

IntelePeer, a leading AI-powered communications automation platform provider, announced today that TMC, a global, integrated media company, has named its Call Summary Dashboard a 2023 CUSTOMER Contact Center Analytics Product of the Year Award winner. The Dashboard, an extension of the SmartFlows platform, uses AI to enable companies to access real-time data, helping them identify cost-saving opportunities and exceed business revenue goals and objectives.

IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K and available on a complimentary basis through June 30, 2024. The IntelePeer AI Intent Study enables businesses to develop a roadmap for the implementation of AI and automation in their customer service environments. During the last six months, IntelePeer’s Intent Study has been instrumental in analyzing the traffic of enterprise customers with 100s of millions of interactions to date to determine the reasons why customers reach out to their businesses. The analysis has been used to define and prioritize the interactions that can be automated.

IntelePeer, a leading AI-powered communications automation platform provider, announces the delivery of generative AI solutions to its customers. With a total value worth more than $2.3M in revenue for IntelePeer, the deals are anticipated to generate millions of dollars in savings for these companies stemming from reductions in human resources, IT and operational expenditures.

IntelePeer, a leading provider of AI-powered communications automation solutions, announces the appointment of Geoff Chretien to Senior Vice President of Channels. An accomplished sales leader with more than twenty-five years of experience in the communications, cloud software, and SaaS industries, Chretien will oversee IntelePeer’s channel sales team, while facilitating further growth and development, fostering channel relationships, and expanding partnerships.

IntelePeer, a leading provider of AI-powered communications automation solutions, has partnered with Dental Robot, the first intelligent automation platform designed for dental support organizations (DSO) to transform the $30B DSO marketplace where most calls and communications have changed very little in the last 20 years. Created initially to automate the insurance verification process, Dental Robot will now implement IntelePeer’s communications automation platform (CAP) to deliver an omni-channel, self-serve environment to its customers’ patients in order to improve data integrity within RCM (Revenue Cycle Management). To kick off the partnership, the two companies will be presenting at Becker’s Healthcare Future of Dentistry Roundtable.

IntelePeer, a leading provider of AI-powered communications automation solutions, introduces its new website: IntelePeer.ai created to align with its strengthened commitment to leading the communications automation market with best-in-class generative AI solutions. Additionally, the Company introduces its new AI Hub for facilitating the secure integration of AI technologies and customer data into its suite of Smart products to enhance customer interaction automation and workflow capabilities exponentially.

IntelePeer, a leading provider of AI-powered communications automation solutions, today announced the appointment of Marc Loney as Vice President, New Logo Sales. With three decades of sales and marketing experience, Loney is charged with driving the Company’s growth in the Communications Automation and AI space by acquiring new automation clients, fortifying the system-integrator ecosystem, and fostering new customer acquisitions. In the position, Loney will also oversee and manage the sales team to meet or exceed sales revenue and booking targets and will contribute to the overall profitability of IntelePeer.

IntelePeer, a leading provider of AI-powered communications automation solutions, announces the launch of its SmartOffice solution, which will enable regional offices and retail outlets to enhance local-level customer experience while introducing greater efficiencies and cost-effectiveness to their operations. Leveraging AI and analytics, SmartOffice will drive seamless containment and resolution of inbound customer interactions without the need for human intervention, thereby reducing spending and improving worker productivity.

IntelePeer, a leading provider of AI-powered communications automation solutions, announced today an extension to its SmartFlows platform, the Call Summary Dashboard, a drag-and-drop interface with AI and automation tools that enhances omnichannel communication workflows and allows businesses to track their ROI and identify cost-savings opportunities in real time. At no additional cost, existing IntelePeer customers can leverage the Call Summary Dashboard to build sophisticated hyper-automation omnichannel experiences without lengthy development cycles.

IntelePeer, a leading Communications Automation Platform provider, announced today that TMC, a global, integrated media company, has awarded the Company’s SmartAgent and Communications Automation Platform (CAP) the 2023 Communications Solutions Products of the Year Award.

IntelePeer, a leading Communications Automation Platform provider, today announces the appointment of Ujjval Karihaloo to Chief Product Officer. As a creative leader with over 20 years of experience in technology and software product delivery, Ujjval will lead IntelePeer’s product management teams toward a more deliberate focus on AI and automation offerings while aligning the business and product strategies.

IntelePeer, a Communications Automation Platform provider, has been named a 2023 Hot Vendor in the Communications Automation market by Aragon Research. We believe the Hot Vendor listing is a landmark appointment for IntelePeer as Aragon Research ranks it among those companies fostering communication transformation with cutting-edge products, services and technologies in the communications automation platform (CAP) market.

IntelePeer, a leading Communications Automation Platform provider, announces the appointment of Sergey Galchenko to Chief Technology Officer. A proven leader with several patents, a wealth of technical expertise and deep knowledge of software product design and development, Mr. Galchenko will take the helm of IntelePeer’s AI-powered communications automation platform (CAP) and will spearhead the company’s integration of AI into its customer solutions.

IntelePeer, a leading Communications Automation Platform provider, announced today that CRN®, a brand of The Channel Company, has named Keli Davis, Vice President of Strategic Partnerships, to the Women of the Channel list for 2023 for the third consecutive year. Every year, CRN recognizes women from vendor, distributor and solution provider organizations whose expertise and vision are leaving a noticeable and commendable mark on the technology industry.

IntelePeer, a leading Communications Automation Platform provider, today announced that SmartAgent, its digital solution for contact centers, will now leverage ChatGPT and eventually other generative AI technologies along with its suite of built-in, best-in-class solutions, like IBM Watson, Google Dialogflow and AWS Lex, to help businesses enhance their customer experience while introducing greater efficiencies and cost-effectiveness to their contact center operations. Contact centers currently struggle to keep up with high customer expectations, as long wait times, inconsistent service quality and high employee turnover rates continue to plague the industry. By integrating ChatGPT into its SmartAgent offering, IntelePeer will empower companies to reduce the cost of labor for contact centers through hyper-automation while allowing agents to focus on higher value, revenue-generating customer care tasks.

IntelePeer, a leading Communications Automation provider, today announced Gary Starling has been named Chief Information Security Officer (CISO). With more than 20 years of domestic and multi-national IT and information security experience, Gary will streamline complex IT and security solutions across all of IntelePeer’s business units, steering the company to develop a high-performance security team in opposition to new and emerging threats.

IntelePeer, a leading Communications Automation Platform and Communications Platform-as-a-Service (CPaaS) provider, announced today that TMC, a global, integrated media company, has named SmartCommunicator as a 2023 CUSTOMER Product of the Year Award winner.

IntelePeer, a leading Communications Automation Platform and Communications Platform-as-a-Service (CPaaS) provider, is pleased to announce it was highlighted as a leading provider in the recent Aragon Research Research Note on Communications Automation Platforms (CAP). The acknowledgment is a significant milestone for IntelePeer's platform and automation tools in this emerging CPaaS category.

IntelePeer, a leading Communications Automation Platform and Communications Platform-as-a-Service (CPaaS) provider, today announced that CRN®, a brand of The Channel Company, has recognized Jeremy Jones, IntelePeer’s Chief Commercial Officer, on its 2023 Channel Chiefs list. Every year, this list honors the IT channel executives who work tirelessly to advance the channel agenda and deliver successful channel partner programs and strategies.

Built In today announced that IntelePeer was honored in its 2023 Best Places to Work Awards. Specifically, IntelePeer earned a place on the Best Midsize Places to Work in Colorado list. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets across the U.S.

IntelePeer, a leading Communications Platform as a Service (CPaaS) and Communications Automation Platform provider, has been named a bronze winner in Customer Service Department of the Year in Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.

IntelePeer, a leading Communications Platform as a Service (CPaaS) and Communications Automation Platform provider, has achieved System and Organization Controls (SOC) 2 Type 2 certification in compliance with the standards established by the American Institute of Certified Public Accountants (AICPA) and the Chartered Institute of Management Accountants (CIMA). This certification affirms IntelePeer’s commitment to policies, procedures and operations that meet SOC 2 standards for security.

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Automation Platform provider, announced today that Midsouth Electric Co-op, an all-in-one cooperative electric and utility company serving southeastern Texas, has leveraged IntelePeer's SmartFlows solution to enhance its customer communications experience. With SmartFlows, Midsouth Electric Co-op is harnessing automation to enable self-serve and intelligent cloud-based call routing functionalities that ensure customers' calls are answered in a timely manner, especially during disaster-related events, thus decreasing customer frustration and boosting Midsouth’s efficiency.

IntelePeer, a leading communication technologies provider, is honored to announce its collaboration with BASE Technology – a Wireless Technology Solutions, LLC (WTS) program – a program that addresses a fundamental need for our military families; a meaningful and portable career for military spouses. Today more than 300 spouses have taken the program’s aptitude test, with fourteen spouses securing new technology career opportunities. IntelePeer, an original BASE Technology partner, is leveraging its easy-to-use communications automation platform to provide training to program participants in valuable low- and no-code technology skills.

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Workflow Automation provider, today announced its partnership with the Microsoft Teams' Operator Connect program. The partnership allows MS Teams customers to simply and quickly select IntelePeer to voice-enable their platform and seamlessly manage their calling services.

IntelePeer, a leading Communications Platform-as-a-Service and Communications Workflow Automation provider, is proud to announce that it has received Frost & Sullivan's Technology Innovation Leadership Award in the North American Programmable Communications Market for its Marketplace suite of low- and no-code applications. Frost & Sullivan recognizes companies for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development.

IntelePeer, a leading Communications Platform-as-a-Service and Communications Workflow Automation provider, announced today that TMC, a global, integrated media company, has bestowed on its Marketplace platform a 2022 Communications Solutions Product of the Year Award.

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Workflow Automation provider, is pleased to announce that CRN®, a brand of The Channel Company, has chosen Keli Davis, vice president of strategic partnerships, IntelePeer, for its 2022 Rising Female Stars list. The list honors 100 up-and-coming, dedicated, driven women who are leaving their mark and making a difference for solution providers throughout the IT channel. The award comes on the heels of Davis’ inclusion on CRN’s Women of the Channel list.

ChannelVision Magazine has recognized IntelePeer, a leading Communications Platform as a Service (CPaaS) and communications workflow automation provider, as a winner in the 2022 Visionary Spotlight Awards for Top Innovation. The annual VSA competition highlights both channel and service provider innovation in communications. The awards honor outstanding products, services and deployments across numerous categories.

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Workflow Automation provider, and DevSavant.ai, a leading Colombian software development company, are pleased to announce the winner of the first annual DevSavant Academy Scholarship, Carlos Ariza, a 24-year-old student from Cucuta, Colombia. The winner was announced at the Digital Transformation 4.0 & Beyond presentation held at the Universidad de Los Andes.

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Workflow Automation provider, and DevSavant.ai, a leading Argentinian software development company, are pleased to announce its June 9, 2022 ‘Digital Transformation 4.0 & Beyond’ presentation at the Universidad de Los Andes. Upon conclusion of the presentation, the companies will announce the first student recipient of the DevSavant Academy Scholarship.

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and Communications Workflow Automation provider, today was named the winner of two bronze Stevie® awards in the 20th Annual American Business Awards®. The awards were bestowed upon IntelePeer for Customer Service Department of the Year category and Business Technology - Cloud Platform category both for IntelePeer’s CPaaS solution.

IntelePeer, a leading Communications Platform as a Service (CPaaS) and communications workflow automation provider, announces it has achieved Service Organization Control (SOC) 2 certification. Established by the American Institute of Certified Public Accountants (AICPA), the most influential body of professional accountants, and the Chartered Institute of Management Accountants (CIMA), SOC 2 compliance powers opportunity, trust and prosperity for businesses, people, and economies worldwide.

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) and communications workflow automation provider, is proud to announce that Enterprise Connect presented the company with the Best Innovation in Customer Experience award. Enterprise Connect selected IntelePeer's Atmosphere Marketplace, a store of pre-built, plug-and-play no-code and low-code communications and customer experience applications, because of its ingenuity and innovative, industry-first qualities.

IntelePeer, a leading communications platform as a service (CPaaS) and workflow automation provider, announced today that TMC, a global, integrated media company, has named Atmosphere Marketplace as a 2022 CUSTOMER Product of the Year Award winner.

IntelePeer, a leading communications workflow automation provider, is pleased to announce that CRN, a brand of The Channel Company, has named Brent Earlewine, Senior Vice President of Indirect Channels, to its 2022 Channel Chiefs list. CRN’s annual Channel Chiefs project identifies top IT channel vendor executives who continually demonstrate expertise, influence and innovation in channel leadership.

IntelePeer, a leading communications workflow automation provider, is pleased to announce it has earned the MetriStar 2022 Top Provider Award in the Communications Platform-as-a-Service (CPaaS) category by Metrigy, a highly respected research and strategic advisory firm that focuses on innovative business communications technologies. Based on both customer ratings and quantitative metrics correlating the use of IntelePeer products and services, the MetriStar Award is reflective of IntelePeer’s commitment to provide customers the ability to quickly add omnichannel communications into their customer experience (CX) and business workflows, while also tapping into the platform’s analytics and AI capabilities to deliver highly personalized interactions.

IntelePeer, a leading provider of communications solutions, announces the launch of the IntelePeer Apex Partner Program. Role-based and designed for growth and scale, the program enables partners to engage with IntelePeer in the manner they want, whether as a seller, builder or both. The IntelePeer Apex Partner Program provides dedicated avenues for support; innovative, vendor agnostic solutions; competitive partner benefits; and faster time to value with rapid solution deployment that quickly deliver results.

IntelePeer, a leading provider of communications solutions, announces the launch of Atmosphere Marketplace which offers a suite of pre-built applications that enhance customer communications. Featuring the industry’s first No-Code/Turnkey apps, Marketplace modernizes the way business communicate with their customers without costly development cycles.

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announces the appointment of Brian Gilman to Chief Marketing Officer (CMO). A transformational marketing leader with a record of success in developing and implementing strategic B2B marketing campaigns and engaging in high-touch sales activities within the communications and collaboration markets, Brian will oversee IntelePeer’s CPaaS marketing strategy to facilitate continued growth and brand evolution.

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, has launched its Reputation Management solution, an all-in-one service and system designed to protect and improve the delivery of business communications and improve call completion rates to increase overall customer engagement. For large, small and medium-size businesses, Reputation Management helps prevent calls from being tagged and mislabeled as fraud or spam by top carriers and analytic engines in the mobile calling ecosystem who are fighting illegal robocalls and scammers.

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announces the appointment of Tom Dziersk to Chief Revenue Officer (CRO). A high-impact C-level executive with expertise in achieving and exceeding revenue, profit and business growth objectives, Tom will take the lead in building a highly scalable go-to-market strategy to support IntelePeer’s rapid growth and expanding footprint.

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, today announced that its flexible and scalable Atmosphere SIP for trunking and Atmosphere Voice Services for Interactive Voice Response (IVR) is providing functionality to improve operations and customer experience—24/7/365— for Life Storage Inc., a nationwide self-storage company.

IntelePeer, a leading provider of Communications Platform as a Service (CPaaS) solutions, today announced that it was identified as a Representative Vendor in the Gartner® "Market Guide for Communications Platforms as a Service" report, which IntelePeer feels further distinguishes its developer and co-creation capabilities among other things.

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, is pleased to announce the promotion of its Chief Financial Officer (CFO) Andre Simone to Chief Operating Officer (COO) and the appointment of Thomas Conway to CFO. Both Andre and Thomas bring decades of industry experience to their new roles, as well as insight and leadership capabilities that will be invaluable to the continued growth of the company and the legacy of the IntelePeer executive team.

As announced today at Zoomtopia, the annual Zoom User Conference, IntelePeer – a leading Communications Platform as a Service (CPaaS) provider – has been selected to be part of Zoom Video Communications, Inc.’s newly introduced Zoom Phone Provider Exchange. The IntelePeer—Zoom technology integration supports Zoom’s Bring Your Own Carrier strategy, as well as IntelePeer’s Bring Your Own CPaaS strategy to provide enterprises with a choice of best-in-class voice and value-added communication solutions.

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, announces its omni-channel Atmosphere CPaaS solution is now available within IBM Watson Assistant to help businesses easily extend their AI-powered virtual assistants with voice capabilities, without the need for third-party integrations.

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, is pleased to announce that Lucency has selected IntelePeer’s omni-channel Atmosphere CPaaS solution to enhance its breakthrough digital-to-voice Software-as-a-Service (SaaS) technology that captures the context of a customer’s engagement journey—from an online interaction all the way through to a contact center experience. With Atmosphere CPaaS, a powerful platform built to improve processes and solve business challenges, Lucency enables product managers, marketers and contact center teams and agents to create customized experiences for each visitor while increasing profitability.

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today that SimonMed Imaging, the nation's largest physician-owned outpatient radiology and imaging practice, partnered with IntelePeer for a flexible and scalable voice solution that has dramatically reduced operating costs and improved customer experience. In addition to enhancing its voice services with Atmosphere® CPaaS, SimonMed maximized the use of IntelePeer’s automated SMS notifications and automated calls to confirm appointments and send reminders to ensure patients arrived on time for their office visits—further improving efficiency, productivity and customer service.

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, is helping foster industry efforts to combat illegal robocalling by launching STIR/SHAKEN to authenticate calls from its customers. This follows the company’s successful filing of its certification of completion for STIR/SHAKEN implementation with the Federal Communications Commission (FCC). STIR/SHAKEN is a technology to verify caller IDs and combat illegal spoofing—a technique robocallers use to dupe consumers into believing their calls are from legitimate numbers.

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, today accelerated its channel strategy with the appointment of Brent Earlewine to Senior Vice President of Indirect Channels and Vincent Zandvliet to Senior Vice President Alliances - IBM Business. Two major additions to its growing executive team, both bring decades of invaluable experience, insight and talent to both IntelePeer and its customers.

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, today announced the availability of its Atmosphere® Voice for Microsoft Teams. Complete with first-class support, all-inclusive calling plans, flexible deployment, direct routing and dynamic 911, the reliable voice calling offering is ideal for businesses looking for easy migration, scalability, customization and security in their Microsoft Teams-based Unified Communications-as-a-Service (UCaaS) solution.

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today that HealthEZ, the premier benefits administrator in health plan analytics and consumer engagement, has selected IntelePeer to bring convenient, self-service automation capabilities to its high-touch support services. Through the implementation of IntelePeer’s Atmosphere® CPaaS platform, HealthEZ enables its clients, brokers, providers, and members the ability to access information and complete common processes in every area of health benefits—'round the clock.

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, today announced that Covenant Transport, a subsidiary of Covenant Logistics Group, and leading transportation company operating one of the country’s largest fleets, has selected its Atmosphere® CPaaS to deploy AI-enabled voice automation.

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, is pleased to announce the completion of $110M in new funding, with $75M in convertible notes and debt financing from Sixth Street Growth and $35M in equity from Savant Growth. Building on a recent credit facility of over $60M from Sixth Street Growth to further accelerate the growth and innovation of its enterprise-centric Atmosphere® CPaaS platform, the new funding allows continued execution on IntelePeer’s growth and acquisition strategy to become the world’s leading CPaaS innovator.

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today it has been named a “Major Player” in the IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor Assessment (doc #US46746221, May 2021). According to the report, “The key foundation of IntelePeer is its deep voice experience and interconnection with over 800 operators. The company has a strong focus on providing omni-channel automation and end-user insights and personalization via integrated AI.”