Articles from Talkdesk, Inc

The Built on Databricks solution brings together Talkdesk’s Customer Experience Automation platform and the Databricks Data Intelligence Platform, creating a unified experience that empowers Talkdesk's AI solutions

With new agentic AI capabilities powered by Talkdesk Customer Experience Automation, Talkdesk Copilot empowers human agents to request real-time guidance and resolve even the most complex customer challenges faster and more confidently

Innovation hub to drive Talkdesk’s customer experience automation strategy and accelerate local growth 

New research shows small business optimism for customer experience investments to drive loyalty despite economic pressures

Organizations can now resolve issues faster, work smarter, and unlock measurable business impact through embedded Talkdesk solutions

Customer experience automation platform helps home services, property management, logistics, and field service businesses reduce costs, increase cash flow, and improve customer communication by automating appointments, billing, and status updates

Customer experience automation vendor recognized for Completeness of Vision and Ability to Execute

New integration empowers sales and service teams with a unified workspace inside HubSpot for smarter, easier work and customer engagements

Customer experience automation innovation that powers a new era of autonomous, hyper-personalized customer service drives repeat Talkdesk recognition

With direct connection to Epic workqueues, healthcare providers can now automate patient follow-up and close communication gaps with new artificial intelligence capabilities

Deployment of Talkdesk Healthcare Experience Cloud will offer artificial intelligence-powered self-service, intelligent routing, and Epic integration for coordinated service delivery

Retailers can now manage customer service across multiple Shopify and other commerce storefronts within a single Talkdesk account

Customers can now host their Talkdesk platform in the region, allowing them to comply with local and industry-specific data residency and privacy requirements

New industry clouds with Talkdesk Customer Experience Automation at the core enable autonomous resolution of complex business problems with speed, scale, and impact

Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across the entire customer journey

Talkdesk CX Cloud Government Edition platform combines pre-vetted security and compliance controls with an exclusive design that meets public sector customer service needs

Talkdesk artificial intelligence-powered solutions will accelerate Cegeka’s goal to enhance customer engagement and provide exceptional quality support across multiple channels

Talkdesk Express includes $100 in free credits and 25 free licenses to help small businesses get started with their customer service operations

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations to deliver a modern, proactive customer experience